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Ana
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Competencies
Experiencia demostrada en JavaScript.
Experiencia demostrada en Python.
Experiencia demostrada en Java.
Experiencia demostrada en C#.
Experiencia demostrada en PHP.
Education
Languages
Summary
Perfil profesional
Experience
Data and Process Analyst
Collect and process more than 1,500 customer service records using Excel, facilitating the tracking of approximately 75% of airport processes.. Monitor execution times and compliance with Service Level Agreements (SLAs), contributing to a reduction of at least 70% in customer service times.. Manage and organize confidential operational information using Excel and Word, ensuring the availability and quality of data used by the team to monitor airport processes.. Track operational time records across different airport process workflows.. Supervise and audit airport processes in the field, verifying operational time records to contribute to the control of established workflows.
Web Developer Intern
Develop a web-based system to automate instructor assignment using Laravel, PHP, HTML, and CSS, reducing a manual process from 3 days to 4 hours.. Design and implement interactive and responsive web interfaces with CRUD operations, facilitating information management and updating for administrative staff.. Implement a database to manage system information, incorporating data validation to maintain record integrity.. Configure user access control through roles and permissions, managing access to system functionalities according to established user profiles.