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Commercial Manager with 10+ years in technical and sales management
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Competencies
Performed diagnosis, repair, and testing of electronics and telephony devices, adhering to quality standards.
Supervised sales, after-sales, and customer service operations, managing critical cases and client relations.
Controlled stock levels, analyzed purchasing data, and planned stock replenishment based on demand and rotation.
Coordinated technical and commercial teams to streamline operations and internal controls.
Developed technical diagnoses and conducted functional testing for electronic devices post-repair.
Education
Languages
Summary
A dedicated professional skilled in managing commercial operations, technical support, and customer service within the electronics industry. Proven ability to lead teams, optimize processes, and resolve complex technical issues effectively.
Key Achievements
- Led comprehensive management of sales, customer service, and inventory at SMARTCARE S.A., enhancing operational efficiency.
- Supervised technical support, resolving critical customer issues and optimizing service processes.
- Directed technical diagnosis and repair of electronics and telephony devices, maintaining quality standards and customer satisfaction.
Experience
Commercial Manager
Comprehensive management of the commercial area and technical support., Supervision of customer service, sales, after-sales, and inventory., Analysis of technical and commercial problems with a focus on definitive solutions., Inventory control and purchasing analysis., Stock replenishment planning...
Electronics & Telephony Technician
Diagnosis and repair of televisions, small appliances, and multi-brand mobile phones., Functional testing and post-repair quality control., Registration and tracking of equipment entering technical service., Development of technical diagnoses and repair quotes., Technical customer service and clear...