This is my profileContact via CazVidAllex
Call Center Manager with extensive training and team leadership experience
Contact
Competencies
Provided customer service and technical attention to clients, resolving issues and ensuring satisfaction.
Designed and delivered training programs on sales, customer service, and agent performance management.
Supervised call center activities, supported floor operations, and managed agent performance metrics.
Fluent in English speaking and writing, with proven ability to communicate effectively in professional settings.
Proficient in Microsoft Office Suite including Word, Excel, and PowerPoint for documentation and presentations.
Education
Languages
Summary
Experienced in team leadership, customer service, and skill development within call centers, with a focus on enhancing agent performance and operational efficiency.
Key Achievements
- Led training programs in sales techniques, customer service, and performance control for call center agents
- Managed operations in customer service and technical support in a call center environment
- Supervised and supported daily activities of call center teams to ensure quality and efficiency
Experience
Call Center Manager
Customers service agent and Technical attention, Floor support, Sales advisor and technical attention, Agent Trainer: System Management, Agent Trainer: Sales Techniques, Agent Trainer: Customer service, Agent Trainer: Control and quality of agent performance