Experienced customer service and technical support professional with over 13 years of expertise in solving customer issues and troubleshooting hardware and software problems. Certified in networking and cybersecurity, with proven ability to maintain high customer satisfaction levels.
Delivered customer support through voice, chat, and email channels, maintaining high customer satisfaction.
Troubleshot hardware and software issues for clients, including networking devices, hardware setups, and system errors.
Utilized Cisco IOS and Linux systems in support roles, supported HSIA, Optik TV, and wireless routers.
Holds Cisco CCNA1, Python Essentials, Cisco Networking Technician, and Junior Cybersecurity Analyst certifications.
Conduent Guatemala / Royal Caribbean United Kingdom
Conduent Guatemala / Royal Caribbean United Kingdom
24/7 Intouch / Instacart
Comidas El Colombia Restaurant
Royal Caribbean US, Direct Guest
Business Administration
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