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Technical Support Specialist with 3+ years in Customer Service
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Competencies
Experienced in troubleshooting software, network issues, and cloud services.
Provided customer-facing support, engagement, and issue resolution.
Effective communication skills demonstrated in public relations and customer interactions.
Handled sales closing, pipeline management, and lead qualification at Concentrix.
Participated in teamwork, time management, and leadership roles in diverse settings.
Education
Languages
Summary
Dedicated technical support professional with experience in troubleshooting, customer engagement, and sales support. Skilled in software, network, and cloud services with strong communication abilities.
Key Achievements
- Provided tiered technical assistance and diagnostics for software and network issues
- Supported cloud and online services, enhancing customer troubleshooting capabilities
- Managed customer engagement, ticketing, and resolution strategies at Concentrix
Experience
Technical Support Specialist-Customer service Consultant
Develop and execute comprehensive strategies and campaigns that align with the company's goals and objectives., Tiered Technical Assistance & Diagnostics, Software and Network Troubleshooting, Cloud & Online Services Support, Customer-Facing Engagement & Support...
Sales and appointment setter specialist
Appointment setting, Sales closing, Customer service, Pipeline management, Cold calling, Lead qualification, CRM management
Public Relations
Teamwork, Time Management, Leadership, Effective Communication, Critical Thinking