This is my profileContact via CazVidAlexandra
Customer Service Representative with 5+ years in client support and retention
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Competencies
Provided detailed assistance and support to clients in various service sectors including rental, financial, and hospitality industries.
Supported clients by explaining policies related to payments, cancellations, and contractual agreements in accordance with regulations.
Demonstrated strong communication abilities in handling sensitive issues, customer retention, and emergency support.
Managed credit and personal information securely while supporting financial and customer service operations.
Education
Languages
Summary
Experienced in client support, policy clarification, and sensitive data management across multiple industries.
Key Achievements
- Handled customer inquiries and provided assistance across diverse industries including rental cars, financial services, and accommodations.
- Supported clients with payment arrangements, policy clarification, and emergency assistance outside regular hours.
- Managed sensitive financial and personal data, ensuring compliance with relevant regulations and policies.
Experience
Customer Service Representative
Customer service focused in rental car's agreement and reservation, Verifying all the details for policies and car's assurance, Sales based on rental cars, Assistance provided for emergency line outside business hours.
Collections Representative
Assistance based on payments arrangement and support clients who experienced long term debts conditions, Experienced in credit card details and policies, Handled sensitive information from credit related to a financial institution and regulations settled for each state in the U.S.A
Customer Service Representative
Assistance based on resolutions for policies related to accommodations, Dedicated customer service, Retention skills, Experienced in support and guidelines based on cancelations