Proven track record in customer service, debt collection, and technical product sales, with strong negotiation, coaching, and client management skills. bilingual support enhances communication across diverse client bases.
Bilingual support experience handling inquiries, complaints, and ensuring customer satisfaction.
Experience in technical product sales, client negotiations, and closing sales effectively.
Utilized techniques to resolve debts, follow-ups, and maintain compliance with payment arrangements.
Supported team performance through coaching and monitoring service metrics at Alorica.
TSI
Utilized effective techniques to resolve outstanding debts while maintaining positive customer relationships., Conducted regular follow-ups with clients to facilitate payment arrangements and ensure compliance with agreed terms.
Telus Digital
Selling technical products or service to new potential customers.
Alorica
Provided exceptional customer service by addressing inquiries and resolving complaints in a timely manner., Promoted to floor support, providing coaching and feedback to new staff., Monitored service metrics and generated reports to help management assess team performance.
High School
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Managed multiple client interactions and reports efficiently across roles.
