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Customer Support & Sales Specialist with 5+ years in client relations
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Competencies
Bilingual support experience handling inquiries, complaints, and ensuring customer satisfaction.
Experience in technical product sales, client negotiations, and closing sales effectively.
Utilized techniques to resolve debts, follow-ups, and maintain compliance with payment arrangements.
Supported team performance through coaching and monitoring service metrics at Alorica.
Managed multiple client interactions and reports efficiently across roles.
Education
Languages
Summary
Proven track record in customer service, debt collection, and technical product sales, with strong negotiation, coaching, and client management skills. bilingual support enhances communication across diverse client bases.
Key Achievements
- Resolved outstanding debts while maintaining positive customer relationships at TSI.
- Provided exceptional customer service, addressing inquiries and resolving complaints promptly at Alorica.
- Promoted to floor support at Alorica, coaching new staff and monitoring service metrics.
Experience
Collection Agent
Utilized effective techniques to resolve outstanding debts while maintaining positive customer relationships., Conducted regular follow-ups with clients to facilitate payment arrangements and ensure compliance with agreed terms.
Sales Specialist
Selling technical products or service to new potential customers.
Customer Service Representative / Floor support
Provided exceptional customer service by addressing inquiries and resolving complaints in a timely manner., Promoted to floor support, providing coaching and feedback to new staff., Monitored service metrics and generated reports to help management assess team performance.