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Customer service representative
Assisting customers with questions, doubts and or complaints regarding their packages.
Customer Service Agent – Wow Rewards
Inbound calls from USA customers regarding their Rewards Card including missing balances, blocked cards and general information on their Rewards account.
Sales Agent
In charge of receiving or making calls to customers and offering them promotional vacation packages., Responsible for providing excellent customer service, along with maintaining individual sales goals.
Team Supervisor/Closer
Responsible of persuading the customer to buy a vacation package if the sales agent wasn’t able to complete the sale., In charge of sales training to new and current sales agent and giving motivational speeches that encourage the agents on their sales., Responsible of achieving Closer sales goals and also Team sales goals.
Appointment Setter
In charge of reaching out to clients and setting appointments for them to receive site surveys for their homes, to see if they qualified for solar programs., Responsible for following up with past clients that were not seen and offering a new date and time.
Manager of telemarketing department
Responsible for training new agents and making sure they understood the process before making calls., Responsible for all agents productivity.
Appointment setter and call center manager
In charge of training new employees., Motivate them and generate new appointments on a daily basis., Responsible for the call volume of all the agents.