This is my profileContact via CazVidAlejandro
Customer Service Specialist with Bilingual Communication Skills
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Competencies
Delivered customer support effectively in high-pressure environments, ensuring client satisfaction.
Supervised personnel to maintain service quality and coordinate team activities.
Utilized data management systems and Python to support operational insights and reporting.
Effectively managed conflicts and high-pressure client situations in service campaigns.
Education
Languages
Summary
Experienced bilingual customer service agent with expertise in conflict resolution, call management, and data analysis across diverse campaigns.
Key Achievements
- Handled high-pressure situations and conflict resolution at ProSource Solutions.
- Provided tailored services across multiple campaigns including Doordash, VRBO, and Nordstrom at Teleperformance.
- Managed and analyzed data using Python and data management systems, supporting operational efficiency.
Experience
Bilingual Agent
ParticipatedindeliveringhighlycompetentserviceintheOkTaxicampaign,handlinghigh-pressure situationsandexcellinginconflictresolution,aswellaseffectivelymanagingtimelyrelationshipswithcorporatestaffandclients.
Bilingual Agent
Providedoptimalserviceinvariouscampaignswithdifferentrequirements(Doordash,VRBO,Nordstrom),excellingincallmanagementandefficientresolutionofsituationsofvaryingdifficulty.