This is my profileContact via CazVidAlejandro
Customer Service & Performance Leader with 5+ years in client support
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Competencies
Oversaw performance in customer experience and account management roles, focusing on service quality.
Led teams in customer service and tech support environments, improving team efficiency and morale.
Managed technical support operations as part of customer service responsibilities.
Handled account relationships in mobile services and customer support contexts to maintain client satisfaction.
Education
Languages
Summary
Experienced in customer experience optimization, team supervision, and account management across telecom and customer support sectors. Skilled in enhancing service quality and team performance.
Key Achievements
- Managed customer experience and account supervision at Teleperformance, ensuring service quality.
- Led and supervised team members as a Customer Service Representative and Team Leader, improving team performance.
- Sold mobile services and managed account relationships at OTD Americas, contributing to sales targets.
Experience
Customer Experience Performance
Performance in customer experience, Account management, Supervision
Customer Service Representative / Team Leader
Performance as customer service representative, Team leader / supervisor, Tech support management
Mobile Services Warm Seller
Performance as Mobile Services Warm Seller, Account management