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Alejandro
Operations Supervisor
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Competencies
Demonstrated experience with English-Spanish Bilingual Communication.
Demonstrated experience with Customer Service & Support.
Demonstrated experience with Operations Coordination.
Demonstrated experience with Administrative Support.
Demonstrated experience with Lead Follow-Up.
Education
Languages
Summary
Operations Supervisor open to new opportunities
Experience
Operations Supervisor
Supervised and trained employees. Coordinated daily operations and workflow. Provided customer service and resolved complex customer issues. Managed administrative tasks and operational documentation. Coordinated tasks and priorities to meet key business objectives. Supported employees in solving day-to-day operational problems
Teacher Assistant
Supported teachers and students in daily classroom activities. Provided Spanish-English translation and interpretation when needed. Assisted communication between Spanish-speaking families and school staff. Adapted communication styles to fit different audiences and situations. Maintained professionalism, confidentiality, and attention to detail. Communicated professionally with students, families, teachers, and school staff
Lead Technician / Operations Supervisor
Supervised and coordinated field technicians and daily operations. Trained and supported new employees, ensuring strict adherence to company procedures and service standards. Planned daily routes, schedules, and assignments to improve operational efficiency. Communicated directly with customers to address questions, concerns, inquiries, and resolve issues. Followed up with clients to ensure high satisfaction and effective problem resolution. Managed multiple priorities in a fast-paced, customer-focused environment
Teacher Assistant / Transportation Operator
Coordinated transportation routes and schedules. Provided safe and reliable transportation following established protocols and procedures. Assisted with communication between Spanish-speaking families and school staff
Supervisor Operativo / Técnico Líder
Atención directa a clientes y resolución de consultas, reclamos y solicitudes de servicio. Seguimiento de clientes para garantizar su satisfacción. Coordinación de turnos, recorridos, horarios y asignaciones diarias. Supervisión y apoyo al personal para garantizar la calidad del servicio. Capacitación de nuevos empleados en procedimientos y estándares de atención. Organización y seguimiento de múltiples clientes y tareas en un entorno dinámico
Asistente Docente / Operador de Transporte
Atención y comunicación profesional con familias, alumnos, docentes y personal escolar. Asistencia a familias de habla hispana en consultas y comunicaciones. Coordinación de horarios y recorridos de transporte. Resolución de diferentes situaciones de manera profesional y responsable. Traducción e interpretación español-inglés cuando fue necesario. Asistencia a familias hispanohablantes con consultas y comunicaciones. Manejo profesional y confidencial de información
Supervisor Operativo
Atención al cliente y resolución de consultas y reclamos. Supervisión y capacitación de empleados. Coordinación de tareas, horarios y operaciones diarias. Resolución de problemas operativos y relacionados con clientes. Manejo de documentación y tareas administrativas. Seguimiento de tareas para garantizar el cumplimiento de objetivos
Playero
Atención al cliente. Ventas de combustibles y lubricantes. Manejo de valores. Limpieza y mantenimiento del lugar del trabajo