Experienced in team leadership, process optimization, and customer support in technology and retail sectors.
Provided technical support and customer service for telephonic and satellite TV companies.
Supervised and guided teams in performance evaluation, coaching, and training initiatives.
Handled process mapping, audits, quality assurance, and KPI management to optimize operations.
Designed and delivered training programs for team members to improve skills and performance.
Almacenes SIMAN
Responsible of receiving, labeling and storage of all new product on Warehouse
ATENTO El Salvador
Customer Services & Tech Support for a Telephonic Company based in Ecuador., Training specialist (In charge of training new and existing team members)
Concentrix El Salvador
Customer Services & Tech Support for a US based Satellite TV Company.
Cognizant El Salvador
Responsible for providing guidance and daily support to the team in charge of Performance Evaluation, Coaching and Training, Action Plans, Quality Audits
High School
Bachelors in communication (digital & advertising Marketing)
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Proficient in MS Office and GSuite, staff management, and process documentation.
TELUS International El Salvador
Responsible for providing guidance and daily support to the team in charge of Performance Evaluation, Coaching and Training, Action Plans, Quality Audits.
