This is my profileContact via CazVidAlejandro
Customer Service & Operations Specialist with 6+ years in tech and retail
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Competencies
Provided technical support and customer service for telephonic and satellite TV companies.
Supervised and guided teams in performance evaluation, coaching, and training initiatives.
Handled process mapping, audits, quality assurance, and KPI management to optimize operations.
Designed and delivered training programs for team members to improve skills and performance.
Proficient in MS Office and GSuite, staff management, and process documentation.
Education
Languages
Summary
Experienced in team leadership, process optimization, and customer support in technology and retail sectors.
Key Achievements
- Led team performance evaluations, coaching, and quality audits at multiple companies.
- Trained new and existing team members in customer service and product knowledge.
- Managed daily support and guidance for teams in high-volume customer service environments.
Experience
Warehouse Assistant
Responsible of receiving, labeling and storage of all new product on Warehouse
Customer Service Representative/Training Specialist/Product Knowledge Trainer
Customer Services & Tech Support for a Telephonic Company based in Ecuador., Training specialist (In charge of training new and existing team members)
Customer Service Representative
Customer Services & Tech Support for a US based Satellite TV Company.
Customer Service Representative/Transition Specialist/Operations Supervisor
Responsible for providing guidance and daily support to the team in charge of Performance Evaluation, Coaching and Training, Action Plans, Quality Audits
Team Leader
Responsible for providing guidance and daily support to the team in charge of Performance Evaluation, Coaching and Training, Action Plans, Quality Audits.