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Alejandra
Quality Analyst
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Competencies
Experiencia demostrada en Customer & Case Management.
Experiencia demostrada en Request and Issue Follow-up.
Experiencia demostrada en Quality Assurance & Data Validation.
Experiencia demostrada en Process Documentation & SOPs.
Experiencia demostrada en Operational Reporting & KPIs.
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Languages
Summary
Quality Analyst buscando nuevas oportunidades
Experience
Quality Analyst
Supported Amazon Prime Air machine learning operations through data quality, annotation, validation, process execution, and cross-functional collaboration.. Managed and reviewed high-volume operational cases and data workflows while maintaining accuracy, consistency, and established quality standards.. Analyzed information and identified discrepancies, inconsistencies, and quality issues, determining appropriate actions and escalating complex cases when required.. Created and maintained Standard Operating Procedures (SOPs), work instructions, and process guidelines from scratch, helping standardize workflows and improve operational consistency.. Collaborated closely with Science, Engineering, and Operations teams to investigate issues, clarify requirements, and support timely resolution of operational cases.. Monitored quality standards and operational KPIs, identifying recurring issues and opportunities for process improvement and efficiency.. Performed root-cause analysis and troubleshooting to identify sources of errors and recommend corrective actions.. Documented findings, decisions, and process information to maintain accurate and traceable operational records.. Used internal systems and AWS-related tools to manage workflows, review information, and support operational processes.. Prepared operational information and reports for stakeholders, ensuring data accuracy and consistency.. Adapted to process changes, new guidelines, and evolving operational requirements while maintaining productivity and quality.. Worked independently while managing multiple priorities and deadlines in a highly structured, performance-driven environment.
Customer Contact Advisor
Provided customer support through established service channels, responding to inquiries and assisting customers with shipment-related requests.. Registered and followed up on customer cases, ensuring accurate information and appropriate resolution.. Coordinated with internal teams to investigate and resolve customer issues within established service expectations.. Maintained accurate customer and shipment information while handling confidential operational data.. Followed standardized procedures and service guidelines to ensure consistent and accurate customer responses.. Managed multiple customer requests simultaneously while maintaining attention to detail and service quality.
Analista de Calidad de Datos 3D
Mantuve y actualizó registros y documentación de proyectos en plataformas digitales, siguiendo procedimientos y estándares de calidad establecidos.. Revisé y validé grandes volúmenes de información estructurada, identificando inconsistencias o datos faltantes y documentando hallazgos para su corrección o seguimiento.. Creé y mantuve documentación sobre requisitos de proyectos, cambios en flujos de trabajo, criterios de calidad y procedimientos operativos (SOP).. Comuniqué hallazgos, consultas sobre procesos y recomendaciones de forma clara a supervisores y equipos multidisciplinarios.. Investigué discrepancias operativas, dio seguimiento a incidencias y apoyó el análisis de causas raíz y mejoras de procesos.. Realicé revisiones finales de calidad antes de la entrega al cliente, contribuyendo a que los entregables cumplieran con los requisitos.. Utilicé plataformas basadas en AWS y herramientas especializadas, como CVAT, Labelbox y sistemas internos, para gestionar y revisar información.. Tras una actualización de procedimientos, preparé un resumen de cambios y apoyó sesiones de acompañamiento y consultas aprobadas por su supervisión.
Asesora de Servicio al Cliente
Atendí consultas de clientes por distintos canales, brindando información y orientación clara.. Mantuve notas de casos, registros precisos en sistemas digitales, di seguimiento a solicitudes y su resolución.. Investigué incidencias de servicio y coordiné con equipos internos para determinar soluciones o vías de escalamiento.. Manejé información de clientes de manera profesional y trabajé conforme a procedimientos y expectativas de desempeño.