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Team Manager with 5+ years in Customer Service & Financial Operations
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Competencies
Directed teams, coordinated calibrations, and promoted collaborative environments to achieve objectives.
Analyzed critical metrics, generated performance reports, and used insights to inform strategic decisions.
Reviewed documentation, managed payments, and emphasized compliance and transparency in financial operations.
Supported project execution through research and reporting, ensuring effective client communication and operational support.
Proficient in Microsoft Office tools applied to reporting, documentation, and operational management.
Education
Languages
Summary
Experienced in leading teams, optimizing performance, and managing administrative and financial processes. Skilled in data analysis, project coordination, and customer service with a proven ability to drive results and improve operational efficiency.
Key Achievements
- Led high-performance teams at Alorica Colombia, optimizing negotiation and collection results.
- Developed and implemented monthly action plans to improve KPIs and operational efficiency.
- Designed tools and strategies that enhanced daily operational activities and team productivity.
Experience
Team Manager CPA (Collections)
Liderar equipos de alto rendimiento diseñando e implementando planes de acción mensuales enfocados en mejorar habilidades de negociación y cobranza, logrando optimizar resultados y fortalecer competencias clave., Realizar coaching semanal con retroalimentación personalizada y seguimiento de...
Auxiliar Administrativo
Analizar y organizar diariamente documentación y comprobantes de pago que respaldan las operaciones de ingresos, garantizando exactitud y cumplimiento normativo., Revisar documentos que soportan las operaciones realizadas en la empresa (facturas, comprobantes, cheques, ventas), asegurando...
Auxiliar de Proyectos
Realizar investigaciones y búsquedas de información según los requerimientos de cada proyecto, garantizando datos precisos y actualizados., Colaborar en labores administrativas para asegurar el correcto funcionamiento de los procesos internos., Generar informes mensuales sobre el avance y...