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Alberto
Customer Service Professional with 10+ years of diverse client support
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Competencies
Provided support through inbound and outbound calls, handling billing, coverage explanations, and appointment scheduling.
Effectively managed inbound and outbound calls, transferred calls, and communicated complex information with patience and understanding.
Proficient with Word, Excel, Outlook, and specialized systems like Go to connect for client and medical support tasks.
Performed cold calling, appointment setting, and provided sales support in various sectors including roofing, solar, and auto warranties.
Handled diverse functions such as medical support, billing, appointment scheduling, and switchboard operations in dynamic environments.
Education
Summary
Experienced customer service professional skilled in medical support, sales, appointment setting, and telecom operations across diverse environments.
Key Achievements
- Gained extensive experience across customer service, medical support, and telecommunication roles.
- Handled multiple responsibilities including billing discussions, payment collections, and appointment scheduling.
- Utilized communication tools such as Word, Excel, Outlook, and specialized systems like Go to connect for varied client interactions.
Experience
Take payments, Discuss why Bill is high, Send orders to disconnect electricity for nonpayment., Work with medicade, Explain the coverage customer has., Outbound calls, What hospital can they be covered by medicade