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Customer Service Supervisor at Teleperformance
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Competencies
Extensive experience leading call center teams to deliver exceptional customer service and operational excellence.
Proven ability to enhance customer satisfaction through effective communication and problem-solving.
Skilled in motivating and managing teams to meet and exceed performance targets.
Adept at analyzing KPIs and implementing improvements to optimize team output and service quality.
Experienced in streamlining workflows to increase efficiency and reduce operational costs.
Education
Languages
Summary
Experienced customer service professional with a strong background in call center management, team leadership, and process improvement. Proven track record of boosting team performance and customer satisfaction in fast-paced environments.
Key Achievements
- Led team performance improvements, resulting in enhanced customer satisfaction scores
- Promoted to Supervisor within a year, demonstrating leadership and operational effectiveness
- Monitored and analyzed KPIs to optimize service delivery and exceed quality standards
- Developed training programs that increased team efficiency and customer issue resolution rates
Experience
Sales Manager
Led sales operations and business development strategies., Managed and trained sales teams to achieve revenue goals., Developed client relationships and optimized customer acquisition processes., Conducted market analysis to identify growth opportunities.
Customer Service Representative & Supervisor
Provided customer service support for a U.S.-based insurance company., Promoted to Supervisor, overseeing team performance and ensuring service quality., Monitored key performance indicators (KPIs) to enhance efficiency and customer satisfaction., Trained and mentored new hires to improve service standards.