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Ahmed
Customer Service Specialist with 10+ years of experience in sales and remote support
Video resume
Introducing myself
A little bit about me and my experience
Contact
Cancún, Quintana Roo, Mexico
Available on CazVid
Competencies
Customer ServiceExperto
Provided customer support and training, demonstrating advanced problem-solving and communication skills.
Training & DevelopmentAvanzado
Trained customer service teams at Telat Group and DataXport, focusing on skill enhancement.
Technical Skills (Microsoft 365, Windows & MacOS)Avanzado
Utilized Microsoft apps and diverse operating systems to support remote customer service activities.
SalesIntermedio
Applied sales techniques within customer service roles, contributing to client satisfaction and retention.
Design (Canva)Principiante
Basic skills in Canva for creating visual content related to customer engagement.
Education
Bachelor’s Degree
Sohag University
Completed 2018
Languages
ArabicNative
EnglishFluent
SpanishFluent
Summary
Experienced customer service specialist with over 10 years in remote and in-person support, skilled in training, technical applications, and sales.
Key Achievements
- Accumulated over 10 years of comprehensive customer service experience across multiple roles
- Led customer service training initiatives at DataXport and Telat Group
- Gained proficiency in Microsoft 365 and operating systems Windows & MacOS to enhance service delivery
Experience
Customer Service Trainer
Telat Group
2021 - 2023
Customer Service Trainer
DataXport
2023 - 2025
Customer Service specialist
BeNeshty
2020 - 2021
Customer Service Supervisor
Spinneys
2018 - 2020
Skills
Customer ServiceTraining & DevelopmentTechnical Skills (Microsoft 365, Windows & MacOS)SalesDesign (Canva)
Published on CazVid - May 17, 2026