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Lucia
Customer Service Agent with 4+ years of experience in client support and operations
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Competencies
Provided technical support, customer retention, and payment reception in diverse client-facing roles.
Managed large teams and problem-solving initiatives within customer service and HR operations.
Utilized Microsoft Office and organizational tools to streamline workflows and maintain records.
Supported employee lifecycle activities and maintained compliance documentation.
Education
Languages
Summary
Experienced in client support, team management, and process organization across technology and legal sectors.
Key Achievements
- Managed customer inquiries and support cases across multiple roles, ensuring process consistency.
- Negotiated payment agreements with delinquent account holders, successfully resolving financial disputes.
- Supported human resources operations by organizing files, tracking data, and mentoring new team members.
Experience
Customer Service Agent
Customer Service Agent
Customer Service Agent
Advising and supporting campaign agents to meet metrics, manage programs, and call flow.
Collection Agent
Negotiated payment agreements with reluctant account holders and delinquent portfolio.
Hr Operations Specialist
Organize and maintain filing systems., Create and update various tracking systems to provide increased organization and information., Process incoming mail, emails, cases, and inquiries., Ensure timely input of sensitive information to meet legal and procedural deadlines., Act as a mentor and...