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Adriana
Customer Support Representative
Contact
Competencies
Experiencia demostrada en Contract Lifecycle Management.
Experiencia demostrada en Renewals & Amendments.
Experiencia demostrada en Order Processing.
Experiencia demostrada en KPI Tracking & Reporting.
Experiencia demostrada en Sales Support.
Education
Languages
Summary
Customer Support Representative buscando nuevas oportunidades
Experience
Customer Support Representative
Provide omnichannel support (chat and inbound calls) for a U.S.-based banking client, resolving credit card account inquiries, disputes, and payment processing.. Handle high-volume customer interactions with a focus on accuracy, compliance, and customer satisfaction in a regulated financial services environment.. Respond to complex account and transaction inquiries, ensuring timely and precise resolution within established SLA standards.
Senior Sales Analyst
Supported the sales department through end-to-end analytical and administrative operations including sales reporting, KPI tracking, data management, and performance analysis to inform strategic business decisions.. Partnered with sales leadership to identify process improvement opportunities, ensure data accuracy, and deliver operational insights that optimized team performance.. Managed cases and seller support requests via Salesforce; coordinated ticket creation, escalation, and resolution through Microsoft Teams and direct engagement.. Handled order processing, pricing documentation, and internal coordination across departments using SAP and Salesforce.
Service Delivery Operations Analyst
Managed end-to-end contract lifecycle on Salesforce: renewals, upgrades, and amendments — ensuring accuracy in pricing, terms, and expiration dates across a large installed base.. Collaborated with Sales and Finance teams to align contract data with financial requirements and business compliance standards.. Reviewed and validated CRM contract records to maintain data integrity, consistency, and regulatory compliance.. Supported sales teams with customer account information, installed base records, and pricing data; maintained organized contract repositories and proactively followed up to ensure on-time renewals.. Served as a key liaison between operational and commercial teams, facilitating cross-functional coordination and reducing renewal cycle times.