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Operations Team Leader with 4+ years in Digital Content Moderation
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Competencies
Applied AI training support and content moderation skills to improve digital safety.
Directed team operations, mentored staff, and took supervisory roles to enhance team performance.
Reviewed and managed digital content to ensure quality and compliance with guidelines.
Provided excellent customer support and education on products and services at Telus Digital.
Monitored and maintained team performance standards across multiple projects.
Education
Languages
Summary
Experienced team leader with a focus on digital content moderation, AI training, and team management in the tech industry.
Key Achievements
- Led team operations ensuring consistent performance and meeting project deadlines
- Supported AI development through accurate content categorization and moderation
- Mentored new hires and stepped into supervisory roles to maintain team productivity
Experience
Customer Service Representative
Delivered excellent customer service by resolving inquiries efficiently and educating customers on products and services., Supported the onboarding of new hires through mentorship, contributing to team development and success., Stepped in to cover supervisor duties as needed, ensuring consistent...
Operations Team Leader
Maintained high performance and focus under pressure while moderating large volumes of prompts and sensitive videos across different projects., Applied strong attention to detail to accurately categorize prompts and videos, supporting AI development and content quality., Prioritized and organized...