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Abi
Customer Service & Administrative Assistant with 5+ years of support experience
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Competencies
Delivered customer and technical support in call center and customer-facing roles, ensuring client satisfaction.
Handled office tasks including employee database management, logistics coordination, and social media management.
Utilized Excel, Word, PowerPoint, Power BI, MS Project, MS Visio, Canva, Meta Business Suite, Python, and SQL for various administrative and data analysis tasks.
Coordinated daily business deliveries and managed inventory and billing software at MANANTIAL.
Education
Languages
Summary
Experienced in providing comprehensive customer support and administrative assistance across logistics, HR, and digital media. Proven ability to implement new processes, manage software tools, and coordinate daily business operations.
Key Achievements
- Streamlined billing and inventory processes at MANANTIAL by implementing new software and training staff
- Managed employee databases and benefits at COBIASA, ensuring accuracy and compliance
- Provided customer service and technical support at TELEPERFORMANCE for US telecom clients
Experience
Call Center Agent
Customer service and technical support for US telecommunications company
Administrative assistant in logistics and marketing
Implemented and managed a new billing and inventory software. Provided guidance on the execution and trained the staff on the correct procedures to follow., Coordinated daily business deliveries., Negotiated prices and terms of sales with suppliers., Managed business social media platforms and...
Administrative assistant in human resource
Handling of employee databases., Management of employee’s vacation days, time off and benefits.