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Abdiel
Cloud Software Operations Analyst with 15+ years in operations and data analysis
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Competencies
Extensive experience in data analysis, report creation, and reconciliation using Excel and Power BI
Proficient in creating and presenting reports to evaluate team performance and support decision-making
Experience in supporting teams and coordinating with internal and external clients to ensure smooth operations
Managed operations support and internal communications across departments
Education
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Summary
Operations Supervisor and Cloud Software Analyst with over 15 years of expertise in operations, finance, and customer service, specializing in data analysis, report creation, and cross-departmental coordination.
Key Achievements
- Supported entire team at DELL PANAMA, coordinating requests to prevent escalations
- Generated reports to assess team effectiveness, presenting findings to senior management
- Facilitated communication across departments for product launches, pricing, and issue resolution
Experience
Cloud Software Operations Analyst
Provide support to the entire team, coordinate the execution of all the requests received from internal and external customers, making sure to avoid possible escalations., Run several reports to measure team effectiveness and present results in executive meetings with the Senior Managers and...