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Customer Service & Communication Specialist with 5+ years in multilingual roles
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Competencies
Provided bilingual support in call centers for various clients, ensuring customer satisfaction.
Managed social media platforms, marketing strategies, and design for Guateportal.
Handled translation and communication tasks between sponsors and students, facilitating effective dialogue.
Supported sponsorship programs through administrative and organizational tasks.
Education
Languages
Summary
Experienced in bilingual customer service, social media management, and administrative coordination, supporting diverse industries.
Key Achievements
- Handled bilingual customer support for major US companies like Walmart, Best Buy, BBVA, and Boost Mobile.
- Managed social media, marketing, and design for Guateportal, enhancing online presence.
- Coordinated sponsorship communication, translation, and administrative functions at Mission Impact Guatemala.
Experience
Customer Service Representative
Responsible for taking calls in English and Spanish in different US-based companies such as Walmart, Best Buy, BBVA, and Boost Mobile.
English Teacher
Social Media Manager
Responsible for managing social networks, marketing, and design.
Coordinator Sponsorship Program
Administrative assistant., English and Spanish language translation manager., Responsible for the correspondence department and communication between sponsors and students.