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Customer Service & Training Specialist with diverse onboarding and training expertise
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Competencies
Designed and executed in-person and online training programs, ensuring effective knowledge transfer.
Handled outbound calls, data entry, and email correspondence, maintaining quality service standards.
Participated in candidate selection, credential management, and WFH deployments to facilitate smooth onboarding.
Utilized MS Office, Oracle NetSuite, Talent LMS, and other tools for training and administrative tasks.
Applied emotional intelligence and signature analysis in training and customer interactions.
Education
Summary
Experienced in training large groups, onboarding new hires, and handling customer interactions, with proficiency in a wide range of technical and soft skills.
Key Achievements
- Led in-person training sessions for up to 200 students across multiple groups.
- Streamlined onboarding process by assisting in new hire training and credentialing.
- Developed and maintained teaching materials, ensuring updated content for training programs.
Experience
Customer Service Representative
Assisted in on-boarding & training process for new hires
Training Instructor
Conducted in-person classes for up to 200 students divided into 8 groups., Continuously created and updated reading and teaching material.
Training Instructor
Product Training, Request New Hire Credentials (ALL LOB’s), Supervision during shadow
Training Coordinator
Candidate Selection, New Hire and Termination Credentials, Product Training, Accreditation Reports, Online Tools, WFH deployments
CS Agent
Outbound Calls, Data Entry, and Emails