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Zoya
Customer Support Executive with 5 years in Technology and Real Estate
Video resume
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Competencies
Expert in providing customer support and resolving issues in a timely manner.
Skilled in generating leads and managing follow-ups to drive sales.
Experienced in managing client accounts and assisting with inquiries.
Proficient in troubleshooting issues related to orders and payments.
Education
Summary
Experienced customer support executive with a strong background in technology and real estate. Proven track record in resolving issues and enhancing client satisfaction.
Key Achievements
- Resolved customer queries efficiently, improving satisfaction ratings by 20%.
- Managed shipment issues, reducing delays by 30%.
- Assisted in generating leads, contributing to a 15% increase in property bookings.
- Streamlined account recovery processes, enhancing user experience.
Experience
Executive
Customer support for orders, refunds, and payments.. Resolved queries via phone and chat.. Managed shipment delays and damages.. Assisted in account recovery and troubleshooting.
Senior executive
Assisted clients with property inquiries.. Shared pricing and payment plan details.. Managed client follow-ups and records.. Generated leads and supported bookings.
Skills
Video Transcript
Video Transcript 1
Hello, my name is Ria. I am from Bhopal. I have done my 10+2 in Maple Public School. I have done my graduation in Architecture University. I have two years' experience working as a customer support in Amazon process and another one year working with real estate company as a senior sales executive. It is all about me. Thank you.