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zimraan
Football Coach
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Competencies
Demonstrated experience with Customer Service & Relationship Building.
Demonstrated experience with Administrative Support.
Demonstrated experience with CRM Systems (Salesforce).
Demonstrated experience with Complaint Handling & Resolution.
Demonstrated experience with Call Handling (Inbound & Outbound).
Summary
Football Coach open to new opportunities
Experience
Football Coach
Deliver structured football coaching sessions independently to groups of young players aged 5–14, working alongside other coaches and a head coach.. Follow academy session plans and deliver progressive practices, adapting activities from basic technical exercises to more challenging game-related situations.. Coach receiving on the move, ball mastery, passing, dribbling, movement and decision-making, focusing on high ball-rolling time and maximum player involvement.. Manage own group during sessions, encourage confidence, teamwork and positive behaviour, and support individual player development in a safe, engaging and professional coaching environment.
Head Coach
Lead the Chadderton Stripes Under-10s team, taking responsibility for planning and delivering training sessions, player development and matchday management.. Coach players in passing, positioning, teamwork and decision-making while creating a positive and enjoyable environment.. Select formations and organise the team on matchdays, manage player rotations and provide individual feedback to support development.. Communicate with parents and club staff while ensuring the team represents Chadderton FC professionally.
Volunteer Football Coach
Coached and supported young players during football training sessions and development activities.. Helped create a positive and professional environment while developing communication, leadership, teamwork and mentoring skills.. Supported session organisation, player engagement and relationship building with players and parents while representing the club professionally.
Cooking Show Coordinator / Customer Care Manager
Generate and follow up customer leads through referrals, customer follow-ups, promotions and events, contacting potential customers by phone, email and messaging.. Explain and promote complimentary Health & Nutrition Cooking Shows and convert leads and referrals into qualified appointments.. Book, confirm and reschedule cooking shows, send reminders and follow up to maximise attendance, while coordinating consultants' schedules and availability.. Maintain CRM records with lead sources, customer details and outcomes, re-engage previous or inactive leads, and work towards weekly lead-generation, booking and conversion targets while providing a friendly and professional customer experience.. Support recruitment activities, including sourcing and engaging potential candidates.. Plan, organise and execute company events to generate new customers and cooking show bookings.. Deliver and assist with cooking demonstrations, presenting healthy cooking methods and Saladmaster cookware to customers.
Casual Playmaker
Deliver engaging fan experiences across the Etihad Stadium, Academy Stadium and wider Etihad Campus on matchdays and events.. Act as one of the first points of contact for supporters, creating a welcoming and professional environment while providing guidance and responding to enquiries.. Support fan engagement activities and matchday activations, working closely with the Events team in a fast-paced environment.. Assist with gathering supporter feedback and tracking engagement while representing Manchester City Football Club professionally.
Donor Care Officer / Sales
Handled high volumes of inbound and outbound calls while providing professional customer service and support to existing and potential donors.. Built strong relationships with supporters through effective communication and relationship-building skills.. Managed customer enquiries, complaints, payment processing, and account updates while maintaining accurate records using Salesforce CRM.. Worked towards daily and weekly KPIs in a target-driven environment while handling administrative tasks, follow-ups, and data entry.. Supported team members when needed and helped maintain a positive and productive working environment.. Volunteered at company events and represented the organisation professionally during campaigns and community activities.
Barber
Worked in a high-end luxury barbershop serving professional and high-level clients in a busy, fast-paced environment.. Delivered exceptional customer service while managing bookings, consultations, and daily client interactions under pressure.. Built strong client relationships through professionalism, communication, and relationship-building skills while maintaining a premium customer experience.. Promoted and upsold grooming products and services based on customer needs.. Maintained high standards of presentation, organisation, and cleanliness at all times.
Advanced Barber Apprentice & Barber
Worked in a fast-paced barbershop environment during a four-month placement in Mauritius, successfully adapting to a new country, culture, and working environment.. Delivered professional customer service while working with a diverse international clientele and different hair types.. Supported daily administrative tasks, bookings, customer coordination, and day-to-day shop operations.. Developed advanced barbering techniques while maintaining high service standards, professionalism, and strong client relationships in a busy team environment.
Barber
Opened and closed the shop while ensuring smooth day-to-day operations in a busy environment.. Managed the business independently while the owner was away, taking responsibility for bookings, customer service, payments, and general administration.. Used booking systems to organise appointments and maintain client records.. Built strong client relationships through excellent customer service and relationship-building skills, helping maintain a loyal returning customer base.. Sold grooming products, handled customer complaints professionally, and maintained high standards of cleanliness and presentation throughout the shop.. Trained junior barbers and supported their development within the team.. Managed social media content and customer engagement while supporting the overall growth and reputation of the business.
Salesperson
Worked in a fast-paced door-to-door sales environment while consistently working towards daily and weekly KPIs.. Managed customer interactions, handled objections, resolved complaints, and delivered strong customer service while promoting products and upselling services.. Took part in recruiting, interviewing, and training new team members while supporting their development and performance.. Managed and motivated a large sales team, ran office meetings, and helped oversee daily operations when senior management were unavailable.. Planned territories, organised workflows, and handled administrative responsibilities to support smooth business operations.. Frequently worked independently and demonstrated strong leadership, communication, and problem-solving skills in high-pressure environments.
Chef / Team Member
Opened and closed the shop independently, managing daily operations and ensuring the store was fully prepared for service.. Handled online and in-store orders in a fast-paced environment while preparing food to a high standard.. Managed customer service, complaints, cash handling, and cleanliness throughout shifts.. Frequently worked independently and took responsibility for maintaining smooth operations during busy periods.