Zillie - Remote Appointment Setter Cold Caller

Demonstrated experience with Ticketing & Helpdesk Systems.

Demonstrated experience with Payment Processing Support.

Demonstrated experience with Customer Escalation Handling.

Demonstrated experience with Microsoft Office Suite.

Demonstrated experience with Google Workspace.

Serve as escalation point and Tier 2 support for complex customer inquiries across phone, email, and ticketing systems.. Provide real-time support to users by troubleshooting payment issues, account access concerns, and transaction discrepancies.. Monitor and manage service desk ticket queues using CRM and helpdesk software, ensuring timely resolution and SLA compliance.. Train and mentor customer service representatives on product knowledge, customer communication strategies, and escalation protocols.. Partner with operations and product teams to identify customer trends and recommend improvements to user experience and workflow processes.. Investigate payment processing and benefits disbursement issues, ensuring compliance with jurisdictional and financial regulations.. Maintain detailed documentation of support cases, resolutions, and customer interactions.

Conducted outbound calls to prospective buyers, sellers, landlords, or property owners.. Qualified prospects by identifying their property needs, timeline, budget, and level of interest.. Followed up with leads by phone and messaging to maintain engagement and identify opportunities.. Scheduled appointments between qualified prospects and property agents.. Handled objections professionally and maintained a positive attitude when prospects were not interested.

Provided front-line customer support via phone and email regarding account access, transaction inquiries, and financial documentation.. Updated and maintained client financial records within internal banking systems with high accuracy and confidentiality.. Assisted customers with account discrepancies, payment processing questions, and financial record corrections.. Performed data verification and identified errors in customer and financial account information, reducing reporting inaccuracies.. Processed financial documents including contracts, expense reports, and transaction records.. Supported internal teams by maintaining database integrity and performing routine system backups.