Experienced customer service agent and trainer with over 5 years of expertise in CRM, Oracle, and backoffice support. Skilled in developing training materials and managing customer relations across banking and travel sectors.
Utilized CRM systems extensively to manage customer interactions, ensuring efficient service delivery.
Handled Oracle programs to support customer service processes and campaign management.
Provided frontline support across banking and travel sectors, resolving client issues effectively.
Designed and delivered training sessions on customer service and sales to staff members.
Contact Point 360
Customer service and problem-solving management of CRM and Oracle programs specialized in partnership service, Extensive knowledge of campaign processes and procedures.
Contact Point 360
Staff training, Teaches about Customer service and sales, Develop training material.
Sutherland
Customer service on bank campaign
Sutherland
Backoffice service on travel campaigns, User report research.
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Technique in manufacturing modular and contemporary furniture
Professional Technician in Artistic Makeup
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