Experienced in handling diverse customer inquiries across telecom, retail, and online platforms. Adept at resolving issues, managing accounts, and delivering exceptional service to enhance customer loyalty.
Exceptional at resolving customer inquiries across multiple channels, ensuring high satisfaction.
Proficient in written and verbal communication, facilitating clear and professional interactions.
Able to troubleshoot internet and telecommunication issues efficiently and effectively.
Skilled in navigating CRM platforms and dialler systems to manage customer data and interactions.
Startek (Telkom Campaign)
Answer inbound customer calls and resolve customer queries efficiently.. Assist customers with billing, accounts, and service-related issues.. Troubleshoot internet and telecommunications problems.. Process service upgrades, account changes, and cancellations.. Maintain customer satisfaction and consistently achieve KPI targets.. Deliver professional and empathetic customer service.
Mr Price Group
Managed multi-channel customer interactions through calls, email, and online support.. Resolved complaints within SLA timelines and company procedures.. Ensured compliance with customer service standards and policies.. Maintained accurate CRM records and administrative updates.. Provided fair and policy-aligned customer resolutions.. Demonstrated professionalism, empathy, and accountability during customer interactions.
Webhelp Concentrix (Amazon Campaign)
Assisted customers with orders, deliveries, refunds, and account-related queries.. Processed returns and refunds efficiently while maintaining accuracy.. Logged customer interactions for quality assurance and reporting purposes.. Handled high-volume inbound and outbound customer interactions.. Resolved customer complaints in line with quality and compliance standards.. Built strong customer relationships through empathetic communication.
National Senior Certificate
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Hollywoodbets
Assisted customers via calls, email, and live chat support.. Provided product and account information professionally and accurately.. Ensured compliance with company procedures and customer service standards.. Supported customers with account and betting-related queries.
Capability BPO (Instacart Campaign)
Responded to customer inquiries and complaints professionally.. Updated customer records and maintained accurate account information.. Assisted customers with product and service-related information.. Delivered excellent customer support in a high-volume environment.
