This is my profileContact via CazVidZainab
Customer Service Representative
Contact
Accra, Greater Accra, Ghana
Available on CazVid
Education
Bachelor of Science, Human Resource and Administration
Kwame Nkrumah University of Science and Technology
2022 - 2024
Diploma, Integrated Business Studies
University For Development Studies
2011 - 2014
Languages
English
Summary
Professional profile
Experience
Customer Service Representative
Concentrix Ghana
Jan 2023 - Present
Handled 70+ customer inquiries daily while maintaining quality standards.. Resolved 95% of customer complaints on the first call.. Mastered CRM software, improving data accuracy and customer tracking.. Streamlined project workflows, enhancing overall efficiency by 25%.
Customer Experience Advisor
Palmpay Ghana
Dec 2019 - Mar 2022
Earned 'Top Performer' award for maintaining the highest satisfaction scores in the team.. Identified recurring customer pain points and suggested process improvements.. Collaborated with cross-functional teams, enhancing project success rates by 10%.
Customer Relationship Officer
Peg Solar Ghana
Feb 2020 - Jan 2021
Created a personalised approach to customer interactions, boosting satisfaction ratings by 15%.. Resolved complex issues for high-value customers, maintaining their loyalty.
Published on CazVid - Aug 31, 2026