Dedicated bilingual professional specializing in medical interpretation, customer support, and language education. Skilled at bridging communication gaps and ensuring clarity in high-stakes environments.
Fluent in English and Spanish, skilled in bridging language barriers in healthcare, customer service, and education.
Proficient in medical, legal, and technical interpretation, ensuring accurate and empathetic communication.
Experienced in handling client inquiries, follow-ups, and quality assurance in diverse service environments.
Taught English across different age groups, designing engaging activities to enhance language skills.
AMN Healthcare
Video and audio call communication channel between English and Spanish speaker., Medical terminology., Emotional acknowledgement through interpretation.
Hispand
Reporting new claims and following up on them with customers., Communication channel between client and representative with a language barrier., Call audit to ensure the quality of customer service., Preparation of sheets and documents for the control and presentation of information., Home and auto insurance trainer., Elaboration of new processes to improve productiveness and document review Flow., Elaboration of agents work weekly Schedule., Elaboration of new material to improve the learning of insurance understanding and terminology., Appointment setting.
Colegio Irlandés Americano
In charge of the subject: Information and Communication Technologies., Software maintenance., Administrative work: in charge of personnel, reports, presentations, preparation of formats, solution of basic technical problems and advice on the use of the school platform.
Associates Certificate
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Communication channel between client and representative with a language barrier, the calls were related to:, 911, Goverment programs, Medical terminology., Auto insurance.
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Sales and membership renovations., Set visits between sales agent and customer., Communication channel between client and representative with a language barrier.
Secretaria de Educación Pública (SEP)
Teaching the English language to children and young people through exercises, dynamics and practices.
Instituto Tecnológico de Durango
Teaching the English language to young people and adults through exercises, dynamics and practices.
