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Yusuf
Bilingual Call Center Interpreter with 10+ years of customer service experience
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Competencies
Fluent in Spanish and English, used for interpretation and customer support.
Managed incoming calls, verified information, and coordinated service appointments.
Provided interpretation for medical, banking, and educational sectors, including aviation English assessments.
Ensured quality standards in call center operations and processed client information.
Managed client portfolios and coordinated with legal teams to resolve debt issues.
Education
Languages
Summary
Experienced bilingual professional with expertise in customer service, interpretation, and quality assurance across various sectors including healthcare, finance, and aviation.
Key Achievements
- Managed multilingual customer interactions across healthcare, banking, education, and aviation sectors
- Handled interpretation from Spanish to English for medical, banking, and educational clients
- Conducted English proficiency evaluations for aircraft pilots and air traffic controllers
Experience
Interpreter
Manage incoming calls, Interpreting calls from Spanish to English for medical staff, nursing, banks & schools., Identify customer needs and clarify necessary information.
Appliance Support
Contact technicians to book home appliance repairing services, In charge of double checking information such as phone numbers, emails, addresses and the right documentation to keep any process moving forward as quick as possible.
Quality Assurance and Processing
Debt Settlement
Account manager/financial coach focused on handling clients’ portfolios enrolled in the company’s financial wellness program, which disputes clients’ debts with a legal team of attorneys.
TEA Examiner
I evaluate aircraft pilots & ATCs English proficiency for them to be able to work in an airline and airport.