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Customer Service & Operations Coordinator with 5+ years in Hospitality & Energy
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Competencies
Delivered customer support through multiple channels, ensuring client satisfaction and engagement.
Organized and managed transfers, receptions, and scheduling tasks for hospitality and energy sectors.
Handled international calls and telecommunication with clear, professional communication.
Assisted sales processes and client engagement for solar energy consultations and transfers.
Coordinated work shifts, responsibilities, and support staff scheduling at hotel operations.
Education
Languages
Summary
Experienced in hospitality, airline support, and energy sector operations, focusing on client service and operational coordination.
Key Achievements
- Managed reception and transfer coordination for group clients at Decameron Hotels, ensuring smooth operations.
- Provided customer service in international aviation, handling check-in and flight inconvenience issues for American Airlines passengers.
- Conducted telemarketing and customer consultations for solar energy services, generating client interest and promoting savings benefits.
Experience
Virtual Customer Service Agent
Operational services, commercial and/or marketing services for the clients assigned to it.
VIRTUAL AGENT
Customer service, Offering a free in-home consultation with one of the Employer's technical specialists’ contractors., Contacting potential clients of the Contracting Party, mostly homeowners, by telephone to inform and generate interest in the savings benefits of switching to solar energy.
PASSENGER SERVICE AGENT
Service to foreign passengers in the check-in area of the international flight Cartagena Miami with American Airlines., The attention of international calls to solve inconveniences with the passenger's flight.
AIPORT COORDINATOR OFFICE/GROUP COORDINATOR/OFFICE ASSISTANT
Coordination and management of receptions and transfers for groups., Coordination of airport support staff, shifts, breaks, and job responsibilities., Coordination and scheduling of services to suppliers., Sales Promoter Assistance in all processes of transfers and receptions for passengers., Among other tasks.