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Yuliana
Founder & General Manager
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Competencies
Demonstrated experience with Administrative support.
Demonstrated experience with Operational support.
Demonstrated experience with Executive and team coordination.
Demonstrated experience with Documentation and record management.
Demonstrated experience with Client and vendor communication.
Education
Languages
Summary
Founder & General Manager open to new opportunities
Experience
Founder & General Manager
Lead the administrative, operational, commercial, and client-service functions of an independent travel agency.. Supervise a team of 5 employees while coordinating priorities, follow-ups, internal workflows, and day-to-day business needs.. Manage relationships and ongoing service for approximately 10 corporate accounts, in addition to individual and group clients.. Coordinate complex domestic and international travel arrangements, including groups of up to 150-200 travelers.. Handle communication and negotiations with airlines, hotels, cruise lines, tour operators, ground transportation companies, and other international suppliers.. Oversee client correspondence, quotations, bookings, documentation, payments, post-sale follow-up, and resolution of travel-related issues.. Use CRM systems, Microsoft Office, social media, digital platforms, and AI tools to support sales, administration, marketing, and operational workflows.. Attend 2-3 international travel trade shows and professional events annually to develop supplier relationships, partnerships, and new business opportunities.
Human Resources Coordinator
Coordinated HR administrative processes for a workforce of more than 60 employees.. Prepared and processed payroll and maintained attendance records and employee documentation.. Managed administrative requirements and filings related to Panama's Social Security Fund (CSS).. Provided day-to-day employee support and coordinated internal staff activities and events.
Check-in Agent
Assisted cruise passengers during embarkation, verified travel documentation, provided guest guidance, and supported port check-in operations in a fast-paced international environment.
Sales Executive
Managed customer inquiries, promoted and sold services, followed up on sales opportunities, and supported client relationships.
Inbound Travel Sales Advisor
Advised international travelers, sold inbound tourism services, coordinated local arrangements, and followed up with clients and suppliers.
Front Desk / International Program
Worked at Disney's Old Key West Resort and Disney's Saratoga Springs Resort & Spa, assisting international guests, handling front-desk needs, providing information, and supporting service requests in a multicultural environment.
Front Desk Intern
Supported front-desk operations, guest service, and day-to-day hotel reception activities as part of a university internship.