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Yovanny
Customer Service & Management Professional with Diverse Industry Experience
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Competencies
Provided exceptional customer support via in-person, phone, and chat interactions across various roles.
Mentored staff and managed team workflows in retail and customer service environments.
Performed troubleshooting, repair, and maintenance on machinery and automotive equipment.
Ensured proper storage and handling of food items following safety regulations.
Optimized routes and processes for delivery and transportation tasks.
Education
Languages
Summary
Experienced in customer relations, team management, and technical troubleshooting across retail, food, automotive, and healthcare sectors.
Key Achievements
- Developed and maintained vendor relationships as Manager, improving customer satisfaction
- Enhanced customer satisfaction ratings by 95% through effective car washing techniques
- Managed customer relations and inquiries utilizing CRM systems at contact centers
Experience
Manager
Developed and maintained good working relationships with vendors and contractors, resulting in improved customer service and satisfaction, Coached and mentored administrative staff, resulting in improved job performance and knowledge
Food Manufacturer
Properly stored food items and ingredients in accordance with food safety regulations, Assisted in the preparation of food items and ensured that all food was served at the proper temperature, Organized and stored food in refrigerators and freezers, following proper food safety guidelines
Driver
Adhered to traffic laws and company policies at all times, Read and interpreted maps and directions to find the most efficient route, Loaded and unloaded packages safely and securely, minimizing the risk of damage in transit
Car washer
Greeted customers in a friendly and professional manner, Troubleshot any issues that arose during the washing process, Operated all machinery and tools in a safe and responsible manner, Developed effective and efficient washing and waxing techniques, resulting in a 95% increase in customer satisfaction ratings, Ensured that all cars were washed to the highest standard, resulting in a 95% customer satisfaction rating
Car Washer
Troubleshot any issues that arose during the washing process, Greeted customers in a friendly and professional manner, Operated all machinery and tools in a safe and responsible manner, Communicated effectively with customers to ensure that their needs were met, Used a variety of tools and products to achieve desired results
Paint Restorer
Restored damaged paint finishes to a showroom quality finish through polishing and buffing, Applied wax and sealants to protect the paint job and restore shine, Applied polishes, compounds, and other treatments to remove scratches, swirl marks, and oxidation from paint
Delivery Man
Followed safety protocols to ensure the safety of customers and the public
Call Center Agent (Chat and email)
Maintained a professional demeanor at all times and managed difficult customer interactions with diplomacy, Utilized a CRM system to manage customer records and track the status of customer inquiries, Created and maintained customer profiles to understand customer needs and preferences
Call Center Agent
Maintained a professional demeanor at all times and managed difficult customer interactions with diplomacy, Utilized a CRM system to manage customer records and track the status of customer inquiries, Created and maintained customer profiles to understand customer needs and preferences