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Yordan

Crew Member

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Chinú, Córdoba, Colombia
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Competencies

Customer ServiceAdvanced

Provided exceptional service in food service, healthcare, and customer support settings.

Sales StrategyIntermediate

Developed and implemented new sales strategies to improve client engagement.

Logistics ManagementAdvanced

Handled warehouse operations, supply chain logistics, and transportation across multiple modes.

Communication & Interpersonal SkillsExpert

Facilitated effective communication with customers and team members in diverse industries.

Problem Solving & Critical ThinkingAdvanced

Applied analytical skills to resolve customer challenges and optimize logistics.

Education

DIVERSIFIED AGRICULTURAL EXPLOTATION
SENA
Completed 2015
DEGREE IN ENGLISH
UNIVERSIDAD DE CORDOBA
Completed 2018
Martin Luther King Jr. Scholarship Program
COLOMBO AMERICANO
Completed 2020

Languages

EnglishNative
SpanishNative

Summary

Dedicated professional with over six years in service, sales, and logistics roles, skilled in enhancing customer satisfaction and managing global supply chains.

Key Achievements

  • Gained two years of customer service experience at McDonald's in a fast-paced environment.
  • Increased customer retention by building strong relationships, contributing to a 20% rise in repeat business at Consumer Sales S.A.
  • Enhanced logistics processes through detailed supply management and global transportation at Lean Solutions.

Experience

CREW MEMBER

MCDONALDS COMPANY, ARCOS DORADO DE COLOMBIA
12/2017 - 12/2019

Dedicated McDonald's crew member with two years of experience in fast-paced customer service environments., Demonstrated expertise in delivering exceptional service, handling cash transactions accurately, and maintaining a clean and organized work area.

SALES AGENT

CONSUMER SALES S.A
07/2020 - 07/2022

Proficient in building strong customer relationships, resulting in a 20% increase in repeat business., Developed unique solutions to complex client challenges, enhancing customer satisfaction scores by 15%., Implemented new sales strategies.

LOGISTIC COORDINATOR

LEAN SOLUTIONS
07/2022 - 10/2023

Competent and detail-oriented logistics professional with expertise in warehouse operations, supplies management, data reporting, issues handling, and material transportation., Knowledgeable logistics specialist with extensive experience in global logistics management by ground, sea, and air.

ASSISTANT WAITER

CARNIVAL CRUISE LINE (ship, VENEZIA)
11/2023 - 06/2024

Provided excellent customer service and maintained a positive, friendly attitude to ensure a pleasant dining experience for customers., Demonstrated strong communication and interpersonal skills to effectively take orders, answer questions, and address customer needs.

MEDICAL INTERPRETER

NUVO
02/2025

Enable precise communication for non-English speakers across diverse industries including finance, insurance, and healthcare., Effectively handle and maintain confidentiality of sensitive information., Deliver exceptional customer service during all over-the-phone interpretation calls.

Skills

Customer ServiceSales StrategyLogistics ManagementCommunication & Interpersonal SkillsProblem Solving & Critical Thinking
Published on CazVid - May 17, 2026
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