Dedicated professional with over 13 years of experience in customer support, hospitality, and team management across hospitality, casino, and technical support industries.
Provided bilingual support, travel assistance, and guest services across hospitality and customer support roles.
Supervised and managed teams in hospitality, casino, and restaurant environments ensuring service excellence.
Handled scheduling, workflow, and operational oversight in support centers, casinos, and restaurants.
Resolved technical issues for satellite internet clients and managed technical service requests in support roles.
Igt Solutions
Provided bilingual customer service and travel assistance for international clients, ensuring smooth itinerary planning and issue resolution., Assisted customers with travel bookings, changes, and inquiries in English and Spanish, Delivered empathetic and efficient support across multiple...
Teleperformance
Provided bilingual customer service and technical support for a U.S.-based satellite internet provider., Resolved connectivity issues and guided customers through technical steps in both English and Spanish, Handled service inquiries, account updates, and escalations with professionalism and...
Nearsol
Specialized in end-to-end billing support for ADT's U.S. client base, ensuring smooth account management and accurate financial operations., Verified account balances, processed payments, and resolved billing discrepancies swiftly and confidentially, Proactively monitored account health...
Igt Solutions
Business Administration
Human Resources Certification
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Managed account verification, payments, and billing discrepancies for utility and security service clients.
Provided bilingual customer service and travel assistance for international clients, ensuring smooth itinerary planning and issue resolution., Assisted customers with travel bookings, changes, and inquiries in English and Spanish, Delivered empathetic and efficient support across multiple...
American Place Casino and Resort
Led customer service and technical support operations in a dynamic casino environment, ensuring seamless guest experiences and efficient internal coordination., Oversaw scheduling, work area assignments, and technical service requests while initiating payroll processes and supporting team...
Ihop
Advanced from kitchen staff to overseeing 10 restaurant locations across two states., Drove operational success by mentoring general managers, optimizing service performance, and ensuring full compliance with corporate standards., Supervised daily operations, staffing, budgeting, and expense...
Residence Inn By Marriott
Started as a Front Desk Agent and quickly advanced to Reception Manager, becoming the primary point of contact between the hotel and its guests., Delivered exceptional service through efficient check-ins, check-outs, payment processing, and resolution of guest concerns., Managed front desk...