Experienced in technical support, client communication, and issue resolution with a focus on customer satisfaction.
Delivered high-quality support by addressing technical issues, billing, and service inquiries.
Resolved complex technical problems related to DTV and AT&T services through effective troubleshooting.
Facilitated clear communication with customers and internal teams, including handling escalations.
Manage multiple customer requests simultaneously in fast-paced environments.
amazon
Provided comprehensive support to customers, Resolved technical and delivery issues, Utilized strong communication and multitasking skills, Assisted in training and coaching new hires as a Subject Matter Expert, Supported internal representatives via chat, Handled escalations via phone to resolve complex issues, Managed difficult conversations with both internal and external customers
ACCEDO
Handled customer inquiries related to billing, service interruptions, and technical issues, Resolved complaints professionally, Assisted with new orders and service upgrades, Promoted new products and sales opportunities, Troubleshot technical problems with DTV and AT&T services
Bachelor’s Degree
Communication Skills for English Language and English through U.S Travel Business
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Supported onboarding and skill development of new team members.
