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Customer Service & Educational Professional with diverse experience in bilingual education and client support
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Competencies
Expertise in managing client interactions, resolving issues, and ensuring high customer satisfaction.
Experienced in teaching and preparing educational content for English language learners of all ages.
Proficient in managing appointments, file systems, and correspondence to support organizational efficiency.
Strong written and verbal communication skills in English, facilitating effective interactions.
Skilled in creating reports, presentations, and managing data using Microsoft Office applications.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, bilingual education, and administrative support. Skilled in enhancing client satisfaction, managing educational programs, and streamlining operations. Committed to delivering excellent service and fostering positive learning environments.
Key Achievements
- Developed effective lesson plans for children and adults, enhancing language learning outcomes.
- Managed international reservations and client communications, improving customer satisfaction at Clarion Hotel.
- Streamlined file management and supported team operations, ensuring efficient workflow in customer service roles.
- Provided bilingual support, contributing to positive engagement with diverse client and student populations.
Experience
School Teacher
Teaching assistant in the English language as being in private and group classes full time, working with children and adults. Preparing study plans for learning.
Customer Service Agent
Customer support. Managed national and international phone calls.. File management. Reservations. Email writing
Executive Assistant - High School
Customer Service Rep.
Customer service agent. Support team Provide good customer service, work under pressure, teamwork and file management.. Followed directions from my supervisor and managed project with precision.