Yeison - Customer Experience Specialist with 5+ years in service & support

Colombia, Huila Department, Colombiaen

Supported high-volume customer service environments at Asurion, ensuring case resolution and quality standards.

Provided back-office operational support at Teleperformance, maintaining data accuracy and compliance with SLAs.

Published on CazVid

Summary

Dedicated customer experience professional with over 5 years in support, sales, and content review. Skilled in case management, CRM accuracy, and cross-functional teamwork to drive operational excellence.

Key Achievements

Managed customer inquiries and documented cases, contributing to service improvement and workflow optimization.

Skills

Customer Experience OperationsAdvanced

Oversaw customer support processes, ensuring quality service and operational efficiency.

Case ManagementAdvanced

Handled customer and technical cases using CRM systems, maintaining detailed documentation.

CRM Systems & Data AccuracyAdvanced

Maintained accurate records within CRM platforms to support resolution tracking and reporting.

Content Moderation & Quality ControlIntermediate

Reviewed user-generated content to ensure compliance and maintained operational KPIs.

Cross-Functional CollaborationIntermediate

Worked with technical, marketing, and support teams to improve workflows and outcomes.

Languages

English(Fluent)Spanish(Fluent)Portuguese(Fluent)

Experience

Customer Experience &amp; Sales Specialist

Asurion

August 2025 - November 2025

Supported customer cases in a high-volume service environment, ensuring adherence to established workflows and quality standards., Accurately documented cases in CRM systems to support resolution tracking and service consistency., Contributed to efficient case resolution by following structured...

Back Office Support

Teleperformance

January 2023 - February 2025

Provided back office operational support, ensuring accuracy and completeness of internal records., Maintained data consistency across systems to support operational efficiency and reporting., Followed standardized procedures to ensure SLA and policy compliance.

Customer Operations &amp; Support Specialist

Teleperformance

January 2021 - January 2023

Managed customer inquiries and operational issues through ticketing and CRM systems., Documented cases to support trend analysis, escalation handling, and service improvement efforts., Coordinated with technical and billing teams to resolve complex issues efficiently., Ensured compliance with...

Content Moderator and Market Reviewer (Brazil)

Teleperformance

January 2020 - December 2020

Reviewed and analyzed user-generated content to ensure compliance with platform policies and operational KPIs., Identified recurring issues and escalation patterns, contributing feedback to improve moderation workflows., Maintained high accuracy and productivity in a fast-paced, metrics-driven...