Yaw

Demonstrated experience with Customer Support.

Demonstrated experience with Email Troubleshooting.

Demonstrated experience with VPN Troubleshooting.

Demonstrated experience with Hardware Troubleshooting.

Demonstrated experience with Content Review.

Review online advertising content and business websites accurately against client policies and procedures.. Maintain high standards of spelling, grammar, and quality while completing daily workloads to productivity expectations.. Escalate quality concerns and process issues through appropriate channels to support timely resolution.. Share best practices with colleagues and contribute to a collaborative, supportive team environment.

Provided first-line technical support to employees, resolving issues involving email, VPN access, SIM provisioning tools, laptops, and desktops.. Diagnosed user issues, explained solutions clearly, and escalated network-related incidents to engineers when required.. Assisted with troubleshooting routers and switches and monitored network systems to support reliable service.

Investigated user problems, identified root causes, and implemented practical, lasting solutions for computer-system issues.. Performed system maintenance and troubleshooting while following company and departmental procedures.

Taught basic ICT skills and helped pupils use computers safely and confidently during practical sessions.

Supported installation and configuration activities and received training in computer hardware and networking.