Dedicated professional with extensive experience managing software projects, streamlining processes, and leading teams to successful project completion.
Oversaw project scopes, schedules, and resources to successfully deliver software projects.
Applied Scrum and Kanban practices to improve team productivity and project transparency.
Led and coordinated multidisciplinary teams to achieve project milestones.
Served as primary point of contact for clients, ensuring clear communication of project status.
Payment Bunny Canada
Utilized CRM and reporting tools to track client accounts and billing records, Identified cost-saving opportunities and reduced client billing discrepancies, Handled outbound communication with merchants to streamline onboarding, Managed commission tracking, payroll reconciliation, and vendor invoicing
Red Owl Boxing | Arrow Group of Companies
Managed B2B client communications, lead qualification, and service outreach, Developed and implemented lead tracking systems using CRM tools, Worked with leadership to evaluate marketing efforts and target clients effectively, Oversaw commission payouts, employee payroll, and customer retention strategies
LA Fitness
Collaborated with sales teams to drive membership sales and client conversion, Facilitated customer acquisition through structured outreach campaigns, Monitored financial KPIs and managed high-volume customer billing accounts, Handled employee payroll and commission reporting
Moneris | Elavon | First Data
Professional Certificate
Accountancy Foundations – Global Finance and Accounting with CPE
Mortgage Agent License
Cisco Certified Ethical Hacker
Microsoft Certified: Azure Security Engineer Associate
IBM AI Engineer Associate
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Conducted outbound sales and merchant onboarding, enhancing account profitability, Reduced churn by 35% by offering tailored financial solutions and service plans, Delivered customized sales presentations using data to guide decision making
Legion Financial
Educated clients on mortgage products and secured financing deals, Prospected and qualified leads through phone, email, and digital outreach, Managed CRM pipeline and followed up on new opportunities with speed and accuracy
Primerica Financial Services
Presented financial solutions to new leads generated through outbound calling, Created long-term financial plans and addressed objections with client-first strategies
Google Cybersecurity Professional Certificate
AWS Certified Cloud Solutions Architect
Google IT Support Professional Certificate
IBM AI & Machine Learning Fundamentals
Computer Programming
