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Operations Specialist in Travel & Hospitality Industry
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Competencies
Expertise in designing, coordinating, and delivering customized travel packages for domestic and international clients.
Proficient in negotiating with hoteliers and local vendors to secure favorable terms and build strong partnerships.
Skilled in resolving client issues and tour escalations efficiently, ensuring high customer satisfaction.
Experienced in coordinating between agents, staff, and clients to ensure smooth travel operations.
Education
Languages
Summary
Dedicated travel operations professional with extensive experience in tour package management, vendor negotiations, and customer support. Proven track record of enhancing operational efficiency and customer satisfaction in the travel industry.
Key Achievements
- Streamlined tour package operations, enhancing customer satisfaction and operational efficiency.
- Managed negotiations with hoteliers and vendors, resulting in optimized pricing and service quality.
- Coordinated cross-functional teams to resolve tour escalations promptly, ensuring seamless customer experiences.
- Handled contract management and promotional updates, improving accuracy and timeliness in hotel booking processes.
Experience
Senior Operations Executive
Working on Quotations, Pricing and customised tour package for Thailand. Working on operation tasks - coordinate with agents, local staff, help them to solve on tour escalations and providing best service
Contract Support Executive
Worked on uploading contracts, promotions and availability updates for Dubai hotels
Operations Executive
Worked on customised tour package for all domestic destinations. Worked on Negotiation with hoteliers and local vendors. Worked on operation tasks -coordinate with clients, local staff, help them to solve on tour escalations and providing best services