Yaritza - Operations & Sales Supervisor with 8+ years in client relations and team leadership

Built strong client relationships through effective communication, resolution of inquiries, and personalized service in various roles.

Supervised and mentored teams in customer service, sales, and operations to meet performance standards and improve team productivity.

Assessed risks for insurance clients, reviewed applications and reports, ensuring compliance with company policies.

Managed purchasing budgets for cinematographic materials and carried out cost analysis to optimize expenses.

Setting performance goals and KPIs for the team., Providing training, coaching, and mentoring to team members., Conducting performance reviews and providing feedback., Supporting the sales team in developing and maintaining strong client relationships., Resolving client inquiries and complaints in...

Purchasing and budget management of cinematographic materials., Conducting cost analysis and budgeting to optimize purchasing expenses and seeking opportunities to reduce costs or improve efficiency in the procurement process.

Facilitating working capital for small and medium sized enterprises., Studying investment proposals based on probability and economic viability., Providing personalized management of potential and existing clients.

Supervising and leading a team of customer service agents, providing guidance, training, and support., Assigning tasks, setting goals, and monitoring the team's performance., Monitoring team interactions to ensure compliance with established service standards.