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Yan
Sales Expert with 5+ years of experience in hospitality and financial services
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Competencies
Provided effective communication and customer support across various roles within hospitality and financial services.
Handled reservations, upselling, and negotiations across multiple resort platforms and clients.
Engaged in closing deals, upselling, and managing client relationships to maximize revenue.
Pre-qualified potential clients, confirmed deposit details, and set profiles for cash advance applications.
Maintained clear, courteous, and effective communication with clients, agencies, and team members.
Education
Languages
Summary
Dedicated sales expert with over five years of experience in hospitality and financial sectors, specializing in reservations, client negotiations, and customer services.
Key Achievements
- Processed all reservations across multiple platforms including Booking.com, Expedia, and Travelzoo.
- Managed direct sales and optimized room inventory at Blue Diamond Resorts, including creating tailored offers.
- Pre-qualified potential financial customers, confirming deposit amounts and creating customer profiles at One Park Financial.
Experience
Marketing representative
Establish operation strategy in a team for improving sales, Close the deal with the client with a vacation program for his family
Reservation Agent
Process all the Reservations of the Italian Market, Call all the Italian travel agencies in order to confirm all the reservation
Reservation Agent
Process all the Reservations of the different platforms (Bookin.com, Expedia, Travelzoo, Hotelbeds Restel etc), Upsell rooms, Villas and the different Excursions that Casa de Campo has for different dates, Keep the close conversation and negotiation with all my client wallet, Provide all the...
Financial Agent
Make Inbound and outbound calls, Pre-qualified the potential customers with 5 questions, Confirm the average of deposit to the merchant’s account, Send emails to the customers, Confirm the reason of the application for the cash advance, Pre-approve the amount before create the profile, Create the...
Reservation Agent
Make Inbound and outbound calls, Manage All the Direct Sales of the Grenada`s Destination, Control the rates of all rooms inventory, Create different offers taking in consideration the demand, Deal with all the sales reports and make a strategy based on the numbers