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Logistics Coordinator with 3+ years of operational experience
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Competencies
Handled freight monitoring, route management, and communication between drivers and clients.
Facilitated clear, timely communication among multiple stakeholders in logistics and support roles.
Proactively identified issues and escalated concerns to ensure service continuity.
Provided multilingual support to international clients, demonstrating leadership in a support environment.
Education
Languages
Summary
Experienced logistics coordinator and bilingual support agent with a proven track record in freight management, client communication, and issue resolution. Skilled in cross-cultural support and operational coordination.
Key Achievements
- Managed live freight movement tracking and real-time updates in TMS systems at Lean Solutions Group.
- Streamlined communication between drivers, dispatchers, and clients to ensure timely updates and issue resolution.
- Resolved logistical issues proactively to maintain service continuity and escalate concerns when necessary.
Experience
Logistics Coordinator
Tracked and monitored live freight movement by calling drivers to confirm location, ETAs, route status and any issues impacting delivery timelines., Update internal TMS systems in real time with driver check-ins, stop confirmations, delivery progress, and incident details to maintain accurate load...
Bilingual Support Agent
Effectively resolved critical security incidents for Airbnb users, demonstrating leadership under pressure., Maintained top performance metrics, consistently exceeding team goals., Provided daily support in English to international clients, enhancing cross-cultural communication skills.