Yadira - Solutions Sales Professional

Demonstrated experience with Scheduling & Coordination.

Demonstrated experience with Customer Communication.

Demonstrated experience with Phone & Email Support.

Demonstrated experience with Digital Document Organization.

Demonstrated experience with Data Entry & Recordkeeping.

Manage client and administrative communications through phone, email, CRM, and virtual meetings, serving as a primary point of contact for customers and internal teams.. Maintain accurate digital customer records, account information, communications, and activity tracking using Salesforce CRM.. Coordinate scheduling, documentation, client requests, and follow-up activities across multiple active accounts and projects.. Organize and track customer and project information while ensuring records remain accurate, complete, and accessible to internal teams.. Respond promptly to customer inquiries, resolve administrative issues, and communicate status updates and next steps.. Coordinate with operations, project management, and leadership teams to support efficient service delivery and timely completion of customer requests.. Manage competing priorities and deadlines independently while maintaining accuracy and consistent follow-through.

Provided ongoing administrative support for customer accounts, including scheduling, service coordination, documentation, account updates, and customer communication.. Organized and maintained contracts, customer documentation, account records, and other digital files while ensuring accuracy and compliance with company procedures.. Responded to customer inquiries by phone and email and coordinated requests with appropriate internal departments.. Tracked account and service activities, followed up on outstanding requests, and maintained accurate information within company systems.. Assisted with preparation and processing of customer documentation, contracts, account updates, and administrative reports.. Coordinated across service, operations, sales, and management teams to resolve customer requests and keep activities moving forward.. Managed multiple accounts and administrative priorities simultaneously in a deadline- and KPI-driven environment.

Provided administrative and customer support for a high-volume client base through phone and email communication.. Scheduled customer service appointments and coordinated technician visits based on customer needs and availability.. Managed scheduling, account updates, billing support, documentation, and internal communication between customers and multiple departments.. Maintained accurate customer records and performed data entry using CRM and internal business systems.. Organized customer and service documentation and tracked open requests to ensure timely follow-up and resolution.. Assisted customers with account, billing, scheduling, and service-related inquiries while maintaining professional and responsive communication.. Supported daily administrative operations by coordinating information between customers, field personnel, and internal teams.