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Customer Service Operator
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Competencies
Demonstrated experience with Time management and multitasking.
Demonstrated experience with Microsoft office proficient.
Education
Summary
Professional profile
Experience
Customer Service Operator
Capturing and maintaining customer profiles on the customer relation management system.. Assist customers to make payment for their accounts.. Assist customers with account and profile related queries.. Organize payment arrangements for customers with overdue accounts.. Preparing money for G4S collection.. Consolidating payments received to receipts issued on a daily basis.. Handling customer queries and escalating to head office using CRM.. Archiving for all the stores.
Switchboard Operator
Attend to call related customer enquiries.. Proper Screening and directing phone calls in a polite and fast manner were necessary to relevant personnel.. Answering calls and direct phone calls in a polite and fast manner.. Providing information and updating records.. Answering to caller inquiries.
Customer Service Assistant
Attending to customer queries and direct attention to certain products.. Organize and maintain retail floor.. Accepting payment and place special orders.. Assist with purchase, pricing, sizes and fittings.
Filing Clerk
Uploads files and data.. Organizing and archiving records and documents and personnel.. Retrieve data files for other departments and personnel.
Switchboard Operator
Attend to call related customer enquiries.. Proper Screening and directing phone calls in a polite and fast manner were necessary to relevant personnel.. Ensuring customer information is up to date.. Provide necessary information when requested by customer and internally.